The Science Brainery online resources

Last updated: December 2025

1. Digital Content and Membership Access

The Science Brainery provides access to digital content and online resources, delivered immediately upon purchase.

By completing your purchase, you acknowledge that you are accessing digital content and agree to this Refund Policy.

2. Refund Eligibility

Due to the nature of digital products:

Refunds are not available once access to the Platform or its content has been granted, unless required by law.

This includes membership subscriptions, one-off digital purchases, and downloadable resources.

3. Statutory Rights

Under the UK Consumer Contracts Regulations, you normally have a 14-day cooling-off period. However, this right is waived once:

Digital content is accessed or downloaded, and

You have agreed to immediate access at the point of purchase.

Your statutory rights are not affected where digital content is faulty, not as described, or unavailable.

4. Faulty or Unavailable Content

If content is:

Not accessible due to a technical fault on our side, or

Significantly different from what was described

You may be entitled to:

A fix or replacement, or

A partial or full refund if the issue cannot be resolved within a reasonable timeframe.

Please contact us promptly if you experience any issues.

5. Subscription Cancellations

You may cancel a subscription at any time.

Cancellation will stop future payments but does not trigger a refund for the current billing period.

Access will remain active until the end of that billing cycle.

6. Exceptional Circumstances

Refunds may be considered at our discretion in exceptional cases, such as:

Duplicate payments

Serious technical failures preventing access for an extended period

Any discretionary refund does not set a precedent for future refunds.

7. How to Request Support

If you believe you are eligible for a refund or need help accessing content, please contact:

Email: info@sciencebrainery.co.uk
Subject line: Refund Request – [Your Name]

Please include:

Your name

Email used to purchase

Date of purchase

A brief description of the issue

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on our website or Platform.